Contact Us
talktous@nexuswave.ai
+(254)-115-755-232
+(254)-700-290-354
Virtual Agent
Fast, always on, and as good as your human agent
Our Virtual Agent is your customer’s first point of contact and is always available. It is trained using the same data you train your human agents with to enable it to solve problems of high levels of complexity as those typically solved by your human agents.
It interacts with your customers from the same channels that they currently use to engage with you – SMS, X (formerly Twitter), Facebook, Instagram, WhatsApp, your website, app, and more
- Resolve Complex Issues Instantly: Trained using the same data as your human agents, and a deep understanding of your enterprise, it can solve problems of high complexity by itself.
- Consistent Multi-channel Experience: Offer the same exceptional service across all your customer communication channels.Including : WhatsApp, Facebook, Instagram , X(twitter) and SMS.
- 80% resolution rate within the first year: Achieve an industry leading resolution rate of up to 80% for customer inquiries within the first year of installation.
- 60% Cost Reduction: Companies in the region pay a human agent about KES 10 per issue handled. With our Virtual Agent, you only pay KES 4! ,
- Outcome – based pricing: We only charge based on the number of customer inquiries fully resolved by the virtual agent. We won’t charge for those escalated.
Comprehensive Management
Our platform includes a powerful Portal where you can monitor the performance of the Virtual Agent. Gain insights into its conversations with your customers, its reasoning and actions behind every response back to the customer, and more!
You can track the performance of the virtual agent, provide more instructions to the virtual agent, tune it’s style and tone of conversations, and dynamically update the product and policy knowledge it has about your company.