Our AI is trained using the same data you use to train your human customer support agents. The same documentation that has information about your products, terms and conditions, and organizational policies that human agents use to respond to your customers, are the same documents that the our AI will use to respond to your customers.

We will integrate the AI to your enterprise tools, the same tools that your human agents use to do their work. We will then instruct the AI when to use the appropriate tool, the same way you train your human agents. 

From any text based channel that your customers contact your from. From WhatsApp, Facebook Messenger, X (formerly Twitter), Instagram, SMS, just to name a few. We can even connect to your Website or Mobile App, wherever! Check out features section 

All major global languages. For Kenya, it understands Kiswahili quite well, and even some good amounts of Sheng. But it will struggle with local vernacular languages. 

Yes and No. It is faster and more efficient when it comes to responding to customers. This enables you to move your human agents to work on your core business and products. Studies shows us that a vast majority of customer care agents eventually move to more business product roles eventually. So this is a move that they will welcome. 

Yes. The level of complexity of problems the AI can solve is dependent on the capabilities exposed to it. The more tools and business processes we integrate it the more it can solve. This is with the exception of those problems that your policies dictate that must be handled by a human. 

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We provide you with ways you can define the tone with which the AI responds to your customers